FAQ's

• What is the difference between pages and leaves?

  A leaf is a sheet of paper and a page is typically a side of paper, So a leaf of paper could be two printed pages (2pp) if double sided or just one printed page (1pp) if single sided. 

• What is Bleed?

  

  Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.

   

• What is the difference between CMYK and RGB?

  CMYK stands for Cyan, Magenta, Yellow and Black - the inks our Indigo digital presses mix together to make colours on your printed job.

  RGB stands for Red, Green and Blue - the colours of light a computer screen mixes together to make colours on your screen.

• What does resolution and DPI mean?

  All images should be 300 dpi.  DPI is the amount of ink dots per inch; 300 dots per inch is the required standard for printed material. Anything below 200 dpi may not be good enough resolution for printing.

• I’m not sure if my artwork is correct, what should I do?

  That’s why we are here. If you are in any doubt or have any questions please contact us and we will be delighted to help you. Or, choose to email your artwork when ordering and tell us in the email what you are unsure about and we will check it out for you. 
  We're experts in digital printing, so you don't have to be!

• Can I upload an Office file? For example a Word file.

  Of course you can, however, we recommend that you save your file as a pdf instead. If you create a pdf from an office program it will save your fonts, images, logos etc that you used to create the file. To do this go to 'File', 'Save As' and change the file format to PDF. If we convert your office file at our end we may not have the exact fonts, there may be elements missing or items could move due to different versions of Microsoft Office, for this reason, we will email you a pdf proof for approval. Your job will be placed on hold pending your response to proceed.

• Multiple Versions of Artwork

  How do I supply my artwork?
  You can supply 1 pdf file with all the pages in the correct running order. For 2 versions of a double sided business card you would supply:
  Page 1 = front_version1, Page 2 = back_version1, Page 3 = front_version2, Page 4 = back_version2
  Alternatively you could supply 2 pdf files, one for each version.

• Perfect Bound Books

  How do I supply my artwork?
  You should supply 2 pdf files, (Cover and Inner). The cover pdf should be supplied as a spread including the spine. The inner pdf should contain only the inner pages in correct running order.

  Do I need bleed and crop marks on my artwork?
  Yes, this is very important when producing books. Please give us at least 3mm bleed.

  Do I need to adhere to certain margins when designing my book?
  Yes. The cover is fixed to the spine and up to 7mm on the side of the book. With this in mind we recommend that you use a margin of 12mm on the spine side of your inside pages to give you a 5mm gap from the edge of your text to the spine of the book when bound.

  Do I need to supply fonts?
  If you supply us with a print ready pdf then the fonts should be embedded. We might need the fonts when supplying files in other formats.

• Saddle Stitched Books

  How do I supply my artwork?
  You should supply 1 pdf file with all the pages in the correct running order. Example of a 12pp saddle stitched book:
  Page 1 = Front cover, Page 2 = Inside front cover, Page 3 = 1st inside page...., Page 11 = Back inside cover, Page 12 = Back cover. Please include blank pages wherever needed in the running order.

  Do I need bleed and crop marks on my artwork?
  Yes, this is very important when producing books. Please give us at least 3mm bleed.

  Do I need to adhere to certain margins when designing my book?
  Yes, please ensure you don't place text too close to the edge of the page. As a rule try to leave at least 5mm of space from the trimmed edge. A common mistake is placing page numbers too close to the edge.

  Do I need to supply fonts?
  If you supply us with a print ready pdf then the fonts should be embedded. We might need the fonts when supplying files in other formats.